Support
Report a problem
Stuck transaction, broken page, or something that just doesn't look right? Send us the details and our team will investigate.
What to include
Account number (if known), transaction ID or reference, time it happened, and what you expected to see vs what actually happened.
Response time
We acknowledge every report within one business day and aim for resolution within 48 hours.
Privacy
Reports are visible only to the Zelo trust & safety team. Never share your password, OTP or 2FA code.