Everything you need to use Zelo well
Twenty-five short articles on how the platform works, how to stay safe, and how to get the most out of your account.
Safety
Simple habits that keep your Zelo account, balance and coupon codes out of the wrong hands.
Coupon codes are bearer value. Here's how to receive, store and redeem them without losing a single one.
An overview of the platform-level controls that keep fraudulent activity off zelo.
How to raise a dispute on Zelo, what we look at, and how long it takes.
Why every privileged action on Zelo is logged, and what that means for you.
From encryption at rest to row-level security, here's how Zelo protects your information.
Practical steps to make your Zelo sign-in dramatically harder to compromise.
Use cases
How independent professionals use Zelo to receive coupon-based value and settle predictably.
A simple way for small online sellers to accept value via coupon codes.
Pooling contributions, splitting costs and rewarding members — all on a single auditable ledger.
Send a thoughtful, redeemable gift in seconds — without sharing personal details.
Move value across borders using coupons and USDT TRC20 settlements.
Receive coupon-based support from your audience and settle on your schedule.
Guides
Step-by-step instructions for redeeming a 25-character coupon code on zelo.
How to send value to another Zelo user using their 11-digit account number.
How to cash out your Zelo balance via UPI or USDT TRC20.
Submit your ID, selfie and address proof to unlock wallet activity.
Make sense of every entry on your Zelo statement.
Download your full transaction history as a CSV file.
Concepts
An explanation of Zelo's 25-character single-use coupon codes.
Your unique Zelo account number — what it does and what it doesn't do.
A plain-English explanation of how the Zelo ledger works.
Where Zelo charges, where it doesn't, and what each fee covers.
What KYC is, why we ask for it, and what we do with the documents.
What a settlement is, how it differs from a transfer, and how it's processed.