1. Acceptance of terms
By creating an account on Zelo ("we", "us", "the Platform"), you confirm that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy, AML Policy, Refund Policy, and Disclaimer. If you do not agree with any part of these documents, you must not register for or use the Platform.
2. Nature of the platform
Zelo is an independent digital coupon-based settlement platform. We are not a bank, payment institution, money services business, or government-licensed financial service. Coupons sold through Zelo are digital products, and account "balances" are internal ledger entries representing the value of those products.
Settlement requests (UPI / USDT TRC-20) are processed manually by Zelo administrators as service payouts. They are not interbank transfers, money remittances, or regulated payment services. You should not rely on the Platform as a substitute for a bank account.
3. Eligibility
To create and maintain a Zelo account you must:
- Be at least 18 years of age and of sound mind;
- Be legally capable of entering into binding contracts in your jurisdiction;
- Not be subject to international sanctions or barred from using such services under applicable law;
- Provide accurate, current, and complete personal information.
We may refuse, suspend, or terminate any account at our sole discretion if eligibility cannot be verified or is no longer met.
4. KYC and verification
You must complete Know Your Customer (KYC) verification before performing any wallet activity. Verification includes a government-issued photo ID, a live selfie, and a recent address proof. By submitting these, you confirm the documents are authentic and belong to you.
We may, at any time, request additional information to comply with applicable law or to investigate suspicious activity. Failure to respond within a reasonable period may result in account suspension. KYC must be re-verified periodically; you will be notified before expiry.
5. Account number and balance
Each verified account is assigned a unique 11-digit account number. Your "available balance" reflects the net value of coupons you have redeemed and transfers you have received, less amounts you have transferred or settled. The balance is not a deposit, is not insured, and does not earn interest.
You are solely responsible for safeguarding your login credentials, two-factor authentication device, and backup codes. We are not liable for losses caused by unauthorised access resulting from your failure to do so.
6. Coupons
Coupons are 25-character single-use codes minted by Zelo administrators after a payment has been verified. Each code can be redeemed exactly once; once redeemed it has no further value. Zelo is not responsible for loss of value caused by sharing your code with a third party.
7. Transfers
Transfers between Zelo accounts are final once executed. Always verify the recipient's 11-digit account number and the displayed account name before confirming. We may, at our sole discretion, assist with reversal in clear cases of fraud, but we are not obligated to do so.
8. Settlements
Settlement requests are processed manually as service payouts to the UPI ID or USDT TRC-20 address you provide. Applicable fees are deducted at the time of request and clearly displayed for your confirmation. Most requests are completed within 48 to 72 hours of submission; processing may take longer on weekends, public holidays and during high-volume periods. We may reject any request at our sole discretion, including where the destination cannot be verified, the request appears suspicious, or the requested amount exceeds applicable limits.
9. Security and two-factor authentication
Two-factor authentication using a TOTP authenticator app is mandatory for all wallet activity. You agree to enrol a TOTP device and securely store the recovery backup codes generated during setup. Sensitive actions (transfers, settlements, redemptions) require recent verification of your TOTP code.
10. Prohibited activity
You agree not to use Zelo for, or in connection with:
- Money laundering, terrorism financing, or evasion of sanctions;
- Fraud, identity theft, phishing, or impersonation;
- Gambling, betting, adult content, or illegal goods or services;
- Circumventing applicable laws or these Terms;
- Automated abuse, scraping, or attempts to compromise the Platform.
We may freeze accounts and report suspected violations to authorities where permitted or required by law.
11. Fees and limits
Settlement fees, daily and monthly transaction limits, and other operational parameters are published in your dashboard and may be updated from time to time. Personalised limits may be applied to your account at our discretion based on risk assessment.
12. Termination
You may close your account at any time by contacting support, subject to settlement of any pending balance. We may suspend or terminate your account immediately, with or without notice, if you breach these Terms, if we are required to do so by law, or if continued service would expose us or other users to risk.
13. Limitation of liability
To the maximum extent permitted by applicable law, Zelo's total aggregate liability for any claim arising from or in connection with your use of the Platform is limited to the available balance in your account at the time of the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
14. Intellectual property
The Zelo name, logo, design system, codebase, and content are owned by us or our licensors and are protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose only.
15. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws applicable at Zelo's principal place of operation. Any dispute arising from these Terms will first be subject to good-faith negotiation. Unresolved disputes will be referred to the courts of competent jurisdiction at our principal place of operation.
17. Contact
For questions about these Terms, write to care@zelopay.online. For account or billing issues use care@zelopay.online.